Genesys GCP-GCX Exam Questions
Genesys Cloud CX Certified Professional - Consolidated (Page 4 )

Updated On: 16-Feb-2026

Select the categories of Prompts in Architect. (Choose two.)

  1. User
  2. Menu
  3. Data
  4. System

Answer(s): A,D


Reference:

https://help.mypurecloud.com/articles/call-prompts/



Which of the following statements about scripts is true?

  1. Scripts can be used for inbound interactions only.
  2. Scripts are only used to configure flows when setting up Architect.
  3. Scripts can be used in all types of interactions.
  4. Scripts may be used for outbound dialing campaigns only.

Answer(s): C



Which of the following components can be added to scripts? (Choose four.)

  1. Visual Basic Control
  2. Text
  3. Call Flow
  4. Checkbox
  5. Web Page
  6. Image

Answer(s): B,C,D,E



Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

  1. Routing
  2. Queue Management
  3. Workforce Management
  4. Reporting and Analytics

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/plan-workforce-management/



Which of the following is not a Quality Management feature?

  1. Evaluation Forms
  2. Policies
  3. Scheduling
  4. Interaction Recording

Answer(s): D






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