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Free GCP-GCX Exam Braindumps (page: 4)

Page 4 of 44
PDF with 171 Questions

Which role is automatically assigned to a new user?

  1. User
  2. Communicate - User
  3. admin
  4. employee

Answer(s): A


Reference:

https://www.servicenow.com/community/developer-forum/new-user-role-assignmentautomatically/m-p/1722625



Select the features available in Genesys Cloud CX Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Create skills
  5. Receive and route calls

Answer(s): C,D,E


Reference:

https://www.genesys.com/cloudplatform/architecture#:~:text=Genesys%20Cloud%20CX%20unifies%2C%20orchestrates,costs%20and%20deliver%20better%20results



Select the categories of Prompts in Architect. (Choose two.)

  1. User
  2. Menu
  3. Data
  4. System

Answer(s): A,D


Reference:

https://help.mypurecloud.com/articles/call-prompts/



Which of the following statements about scripts is true?

  1. Scripts can be used for inbound interactions only.
  2. Scripts are only used to configure flows when setting up Architect.
  3. Scripts can be used in all types of interactions.
  4. Scripts may be used for outbound dialing campaigns only.

Answer(s): C






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