CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. Genesys
  5. GCP-GCX

Free GCP-GCX Exam Braindumps (page: 5)

Page 5 of 44
PDF with 171 Questions

Which of the following components can be added to scripts? (Choose four.)

  1. Visual Basic Control
  2. Text
  3. Call Flow
  4. Checkbox
  5. Web Page
  6. Image

Answer(s): B,C,D,E



Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

  1. Routing
  2. Queue Management
  3. Workforce Management
  4. Reporting and Analytics

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/plan-workforce-management/



Which of the following is not a Quality Management feature?

  1. Evaluation Forms
  2. Policies
  3. Scheduling
  4. Interaction Recording

Answer(s): D



Where are Genesys Cloud CX call recordings stored by default?

  1. Edges
  2. Cloud
  3. Web Service
  4. AWS Cloud

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/about-call-recording/






Post your Comments and Discuss Genesys GCP-GCX exam with other Community members:

GCP-GCX Exam Discussions & Posts