QUESTION: 21

Which of the following is NOT a feature of Genesys Cloud CX contact center?

Human Capital Management
Workforce Management
Quality Management
Automatic Call Distribution

Answer(s): A

Explanation:

Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and

Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX

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QUESTION: 22

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

You must know the exact coordinates of the new building.
You must have images of all the users located at the new location.
You must collect general information such as building address, number of floors, location contact information, etc.
You must have the basic profile data for all users at the new location.
You must have Admin rights to Genesys Cloud CX.

Answer(s): C,E

Explanation:

When adding a new location to Genesys Cloud CX, the prerequisites include:
General Information (C): This includes the building's address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX. Admin privileges are necessary to access the system's settings and to configure new locations. Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.

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QUESTION: 23

Which of the following statements about scripts is true?

Scripts can be used for inbound interactions only.
Scripts are only used to configure flows when setting up Architect.
Scripts can be used in all types of interactions.
Scripts may be used for outbound dialing campaigns only.

Answer(s): C

Explanation:

Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.

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QUESTION: 24

Where are Genesys Cloud CX call recordings stored by default?

On-premises servers
Microsoft Azure Cloud
Google Cloud Platform
AWS Cloud

Answer(s): D

Explanation:

Genesys Cloud CX stores call recordings by default on AWS Cloud. AWS (Amazon Web Services) is the cloud service provider used by Genesys Cloud CX for its infrastructure, which includes the storage of call recordings. This cloud-based storage ensures scalability, reliability, and accessibility of call recordings, supporting various compliance and data retention needs. This setup provides the benefits of cloud storage, including high availability, security, and easy access to recordings from anywhere.

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Free GCX-SCR Exam Braindumps (page: 6)

QUESTION: 21

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QUESTION: 22

Explanation:

QUESTION: 23

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QUESTION: 24

Explanation: