QUESTION: 5

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

Blank Script
Default Callback Script
Default Inbound Script
Default Outbound Script
Collection Script Template
Sales Script Template

Answer(s): E,F

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QUESTION: 6

What does it imply when a campaign does not dial a list of telephone numbers?

They are in the DNC list
The call went unanswered
Unable to reach the customer
The telephone number is wrong

Answer(s): A

Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/

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QUESTION: 7

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Play pre-recorded messages
Convert text to speech
Configure queues
Configure skills
Receive and route calls

Answer(s): A,B,C

Reference:

https://help.mypurecloud.com/articles/architect-features/

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QUESTION: 8

The deviation from the forecast versus the real time can be monitored in the best way through__________.

Real time adherence
Historical adherence
Intraday monitoring
View Agent schedule

Answer(s): A

Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

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Free Genesys Cloud Certified Professional - Contact Center Admin Exam Braindumps (page: 3)

QUESTION: 5

QUESTION: 6

Reference:

QUESTION: 7

Reference:

QUESTION: 8

Reference:

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