Genesys Genesys Cloud Certified Professional - Contact Center Admin Exam
Genesys Cloud Certified Professional - Contact Center Admin (Page 4 )

Updated On: 1-Feb-2026

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

  1. Skill
  2. Time since they last handled an ACD interaction
  3. Cost
  4. Department

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/specify-routing-settings/



Where are Genesys Cloud call recordings stored?

  1. Recording Management
  2. Cloud
  3. Web Service
  4. AWS Cloud

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/recording-in-genesys-cloud/



What would you select from the Admin>Outbound Dialing menu to create a new campaign?

  1. Scripts
  2. Schedules
  3. Campaign Dashboard
  4. Campaign Management

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/



Recording Policies can be configured for what type(s) of contact(s)?

  1. Call
  2. Chat
  3. Email
  4. Message
  5. All of the above

Answer(s): A



What is the Alerting Timeout with regard to Queue configuration?

  1. This is how long the interaction will alert before disconnecting
  2. This is how long the agent has to complete after call work
  3. This is how long the interaction will wait to begin alerting the agent
  4. This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

Answer(s): C



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