Free Genesys Cloud Certified Professional - Implementation Exam braindumps download (Genesys Cloud Certified Professional - Implementation exam dumps Free)

QUESTION: 16

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

Use the built-in Dialpad.
Use the Make Call button.
Use the Call History.
Use the .NET Client.

Answer(s): A,C

Show Answer Next Question

QUESTION: 17

Which architectural approach is used to develop a single application as a suite of small services?

Monolithic Architecture
Microservices Architecture
Genesys Cloud Salesforce Architecture
Single Core Architecture

Answer(s): B

Reference:

https://martinfowler.com/articles/microservices.html#:~:text=In%20short%2C%20the% 20microservice%20architectural,often%20an%20HTTP%20resource%20API.

Show Answer Next Question

QUESTION: 18

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

Public Interface Services
Core Services
Communication Services
Application Services

Answer(s): B

Reference:

https://help.mypurecloud.com/articles/about-the-genesys-cloud-platform/

Show Answer Next Question

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Add meaningful tags to the document.
Add a priority of “high” to this document.
Make sure you name the document in a way that is easy to search for.
Number the documents in such a way that this one appears at the top of the list.

Answer(s): A

Show Answer Next Question

QUESTION: 20

To assign extensions to users, you must first _______________.

Create a pool of extensions.
Buy the extension number from the carrier.
Add the extension to the dial plan.
Assign the extension to the user's phone.

Answer(s): A

Reference:

https://help.mypurecloud.com/articles/extension-pools/

Show Answer Next Question

Free Genesys Cloud Certified Professional - Implementation Exam Braindumps
Genesys Cloud Certified Professional - Implementation Questions 16–20 (page: 5)

QUESTION: 16

QUESTION: 17

Reference:

QUESTION: 18

Reference:

QUESTION: 19

QUESTION: 20

Reference:

Free Genesys Cloud Certified Professional - Implementation Exam Braindumps Genesys Cloud Certified Professional - Implementation Questions 16–20 (page: 5)

QUESTION: 16

QUESTION: 17

Reference:

QUESTION: 18

Reference:

QUESTION: 19

QUESTION: 20

Reference:

Free Genesys Cloud Certified Professional - Implementation Exam Braindumps
Genesys Cloud Certified Professional - Implementation Questions 16–20 (page: 5)