Genesys Genesys Cloud Certified Professional - Implementation Exam
Genesys Cloud Certified Professional - Implementation (Page 3 )

Updated On: 9-Feb-2026

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

  1. Genesys Cloud 1
  2. Genesys Cloud 2
  3. Genesys Cloud 3
  4. Genesys Cloud 4

Answer(s): B


Reference:

https://www.genesys.com/pricing



Where can you find people in your organization and add external contacts to the organization?

  1. Documents
  2. Activity
  3. Directory
  4. Location

Answer(s): C



How many categories of routing are there in a Call Route under the Call Routing page?

  1. 5
  2. 4
  3. 3
  4. 2

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/about-call-routing/



You can add more than one outbound route to the contact center.

  1. True
  2. False

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/create-outbound-route/



Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

  1. Availability
  2. SIP Access Control
  3. Outbound
  4. Calling

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/configure-sip-access-control/






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