QUESTION: 5

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Genesys Cloud Admin
Genesys Cloud User
Genesys Cloud Reporting
Genesys Cloud Supervisor

Answer(s): C

QUESTION: 6

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

Resource Center
Google
Contact Center User Manual
CIC Data Dictionary

Answer(s): A

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QUESTION: 7

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

Offer
Answer%
Service Level%
ASA
Avg Handler
Avg Wait
Hold
Transfer

Answer(s): A,B,C,D,F

Reference:

https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940

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QUESTION: 8

What is the time interval for tracking metrics in Genesys Cloud?

20 mins
30 mins
40 mins
10 mins

Answer(s): B

Reference:

https://developer.genesys.cloud/api/rest/v2/analytics/metrics

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Free Genesys Cloud Certified Professional - Reporting and Analytics Exam Braindumps (page: 2)

QUESTION: 5

QUESTION: 6

QUESTION: 7

Reference:

QUESTION: 8

Reference: