Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
Answer(s): C
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
Answer(s): A
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
Answer(s): A,B,C,D,F
https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940
What is the time interval for tracking metrics in Genesys Cloud?
Answer(s): B
https://developer.genesys.cloud/api/rest/v2/analytics/metrics
Post your Comments and Discuss Genesys Genesys Cloud Certified Professional - Reporting and Analytics exam with other Community members:
Mustafa Commented on January 02, 2024 This site has helped me a lot. I have studied and passed 2 exams so far. EGYPT
Lee Commented on December 18, 2023 Very good questions UNITED STATES
To protect our content from bots for real learners like you, we ask you to register for free. Sign in or sign up now to continue with the Genesys Cloud Certified Professional - Reporting and Analytics material!