Genesys PC-CIC-Core Exam Prep
PureConnect: CIC Core Certification (Page 2 )

• Recovery Services vault — stores Site Recovery configuration and recovery metadata.
• Hyper-V site — represents the on-premises Hyper-V environment.
• Azure virtual network — the target network where the replicated VM will run after failover. Since Azure VMs already use the same virtual network, that VNet can be selected as the target.
• Storage account or managed-disk target, depending on the ASR configuration and portal version.
• Provider/agent on the Hyper-V server — enables replication from Hyper-V to Azure.

1. Open Notepad as Administrator.
2. Open:

1. Remove or correct the line mapping the website to the wrong IP address.
2. Save the file.
3. Optionally run:

cmd 
   ipconfig /flushdns

1. Wireless AP

1. Router

1. Firewall

1. Device placement

• Tokens: Individual units of text processed by a model, such as words, subwords, or characters.
• Models: Systems that learn patterns and generate predictions or outputs.
• Binaries: Data represented using the binary number system, not semantic representations.

• MFA adds an additional authentication factor, such as a phone notification or verification code.
• It helps prevent unauthorized sign-ins, even if a password is compromised.
• It does not encrypt, store, or protect credentials used by deployment processes.

• Suspended an operator who refused to use unsafe equipment.
• Paid another operator a bonus for using it.
• Prioritised short-term productivity over employee safety.

• A — Management is not particularly concerned with managing risks.

• B — Employees will perceive that management does not care about health and safety risks.

• C — The factory’s safety record is likely to be poor.

• The Azure DevOps (Boards only) connector is designed specifically for Azure DevOps Analytics views.
• It authenticates directly to Azure DevOps and lets you select an existing Analytics view.
• Filters defined in the Analytics view are applied by Azure DevOps before Power BI retrieves the data, reducing the amount of data transferred.

• Azure DevOps Server (Boards only) is for on-premises Azure DevOps Server.
• OData Feed can consume OData endpoints, but it is not the dedicated Azure DevOps Analytics-view connector.
• OData queries are not the intended dedicated connector for this requirement.

Correct sequence

1. Merge Sales_Region with Sales_Manager using an inner join

1. Merge Region_Manager with Manager using an inner join

1. Merge Sales_Region and Region_Manager using a right join as a new query

• Custom domains: Supported by Basic and higher tiers.
• Dedicated compute: Basic and Standard use dedicated virtual machine instances; Free and Shared use shared infrastructure.
• Load balancing between instances: Standard provides scaling across multiple instances with load balancing.
• Storage: Standard provides more storage than Basic.
• Cost: Standard is the least expensive option that satisfies all the stated requirements.

• Free/Shared: Use shared compute and have limited features; they don’t meet the dedicated-compute requirement.
• Basic: Provides dedicated compute and custom domains, but does not provide the required Standard-level multi-instance capabilities in the exam’s feature comparison.

• B — AWS DataSync: Transfers data between storage systems. It is not a marketplace or integration service for third-party datasets.
• C — Kinesis Data Streams and CodeCommit: CodeCommit stores source code, not third-party analytical datasets. Kinesis is for streaming data, not retrieving datasets from repositories.
• D — Kinesis Data Streams and ECR: Amazon ECR stores container images, not third-party datasets.

• Load balancer: Distributes application traffic; it does not protect switch MAC tables.
• IPS: May detect some attack traffic, but it is not the primary control for switch-port MAC learning.
• NGFW: Protects at network boundaries but does not directly limit MAC addresses learned on access ports.

• Disable high concurrency: This changes session-sharing behavior but does not provide dedicated compute or true workload separation.
• Modify the number of executors: Adjusts resources within a Spark job; it does not isolate bronze and silver processes.
• Set the default environment: Controls libraries and runtime configuration, not compute isolation.

• Key-based authentication: Provides an endpoint secured with API keys.
• Real-time REST access: Supports online inference through an HTTP/REST endpoint.
• No VM vCPU quota consumption: Microsoft hosts and manages the underlying infrastructure, so your subscription’s VM quota isn’t used.

• Batch: Intended for asynchronous, large-volume processing rather than real-time requests.
• Self-hosted container: You manage the infrastructure and typically need compute resources and quota.
• Standard: This is not the clearest deployment type for the stated requirements; the specific Foundry option is serverless API.

• The S3 bucket as an origin for static content
• The Application Load Balancer (ALB) as an origin for dynamic content
• An Amazon Route 53 alias record pointing the application domain to CloudFront

Why this works

• Static data: CloudFront caches objects from S3 at edge locations, reducing latency for users worldwide.
• Dynamic data: CloudFront forwards requests that require application processing to the ALB. It can also maintain persistent connections and use the AWS global edge network to improve delivery performance.
• One domain: CloudFront behaviors can route different path patterns to different origins—for example, /static/* to S3 and other paths to the ALB.

Why the other options are incorrect

• Global Accelerator is designed primarily for accelerating traffic to applications with endpoints such as ALBs, not for caching S3 content.
• Using separate domains or splitting static and dynamic traffic adds unnecessary complexity.
• CloudFront already provides the required global edge distribution and caching, so combining it with Global Accelerator is unnecessary here.

• Azure Machine Learning Studio is designed to build, test, train, and deploy machine-learning models, including predictive analytics.
• Azure Cosmos DB is a globally distributed NoSQL database. It can store data used by an AI solution, but it is not the primary service for developing and deploying predictive models.
• Therefore, the appropriate recommendation is Azure Machine Learning Studio, as shown in Question 15.

• WPA3: Secures wireless traffic but does not normally verify whether someone has paid.
• PSK: A shared Wi-Fi password gives access to anyone who knows it; it cannot easily validate individual receipts.
• IEEE 802.1X: Provides user/device authentication, commonly through an authentication server, but is excessive and not designed specifically for a simple receipt-based guest-access workflow.

• A — Capacity: The system must handle all current records and anticipated future records. A system that cannot cope with volume will quickly become ineffective.
• C — Accuracy: Academic records are critical, so the new system must be at least as accurate as the existing system and comparable systems. Poor accuracy could cause serious administrative and reputational problems.
• D — Integration: Linking with the university’s financial systems supports consistency and avoids duplicate data entry, especially for registration, deregistration and fee-related transactions.

• B — Parallel running: This is a useful implementation and risk-control technique, but it is not an essential feature of the system itself. It may also be expensive and time-consuming.
• E — Internet access for all information: This creates significant confidentiality and security risks. External access might be needed for selected services, but unrestricted access to all information is not essential and would be inappropriate for student records.

• Third-party enterprise application with embedded AI: The provider manages most security controls. The customer mainly manages users, data, and configuration.
• Application using an existing third-party FM: The customer controls the application and its inputs/outputs, but the provider controls the underlying model and infrastructure.
• Fine-tuning a third-party FM: The customer has additional responsibility for training data, data protection, and model behavior, but still depends on the provider’s base model and platform.
• Building and training a model from scratch: The customer controls the model, training data, application, deployment, and many security safeguards. This creates the greatest security ownership.

• A. IDS attack signatures: An IDS primarily detects suspicious network activity; it is not the best control for scanning uploaded documents for malware.
• C. Load balancer: Distributes traffic among servers and improves availability, but does not inspect files for malware.
• D. WAF: Protects web applications against attacks such as SQL injection and command injection. It may help secure the upload function, but malware scanning is the key requirement here.

• \Pipeline1
• \Folder1\Lakehouse1

• Pipeline1 remains at the workspace root in Workspace1, so it is deployed to the root of Workspace2.
• Lakehouse1 was moved into Folder1, so its full path is preserved as \Folder1\Lakehouse1.
• Fabric deployment pipelines preserve folder paths because an item’s full path is treated as part of its name.

• One network address
• Two usable host addresses—one for each router
• One broadcast address

• Router A: 10.2.1.1
• Router B: 10.2.1.2

text 
user<TAB>action<TAB>status

text 
user|action|status

• Colons: Although colons commonly appear in log data, they are not a supported delimiter choice in the FX workflow described by this exam question.
• Spaces: Spaces are not treated as a supported delimiter for this extraction method; ordinary text often contains variable spacing.

• JDBC
• SnowSQL
• Snowflake Web Interface (UI)
• ODBC
• Python connector

• Dark web: A place where leaked credentials may be sold or shared, not usually the original source.
• Threat feeds: Collections of intelligence about threats, not a typical leakage source.
• State actors: A type of attacker, not an accidental corporate disclosure source.
• Vulnerability databases: Track known vulnerabilities, rather than leaked credentials.

• state preserves the client’s original context, such as the specific idea URL the user requested.
• The portal sends that value in the OAuth authorization request.
• Salesforce returns it after authorization, allowing the portal to redirect the user to the original idea rather than the Ideas home page.

• A class/teacher fact should contain one row per Class ID. It can support the count of classes and contain attributes such as Teacher First Name and Period Number.
• An attendance fact should contain one row per attendance event, such as Class ID + student + date. It supports attendance counts by day and monthly averages.

• Teacher First Name ? Teacher fact
• Period Number ? Attendance fact

• 25 – Traditional SMTP server-to-server mail transfer; often blocked for client submission and not inherently secure.
• 110 – POP3 for receiving email; unencrypted by default.
• 143 – IMAP for accessing email; unencrypted by default.
• 587 – Authenticated email submission and commonly secured with TLS.

• User1 (user1@contoso.com) — This is an external guest in the Fabrikam tenant. Assuming the guest uses email one-time passcode authentication, Azure AD emails a passcode to user1@contoso.com.
• User2 (user2@outlook.com) — An Outlook.com address can authenticate with a Microsoft account, so Azure AD uses that account’s authentication rather than sending an email OTP. The fact that User2 has never accessed Fabrikam resources does not by itself trigger OTP.
• User3 (user3@fabrikam.com) — This is an internal Fabrikam user, so the user signs in with the organization’s normal credentials and does not receive a guest OTP.

• Actions that call external APIs
• Subflows
• Connection and credential aliases
• Supporting integration logic

• Action — A reusable operation within a flow, such as “Create a record” or “Send email.”
• Connection — Defines how ServiceNow authenticates and communicates with an external system.
• Integration step — A general flow step, not the name for the packaged integration.

• Tracking who accessed or changed customer information
• Detecting unauthorized activity
• Supporting accountability and investigations
• Providing evidence for compliance and incident response

• Single sign-on not enabled: SSO improves convenience and centralized authentication, but it is not essential for access control.
• Complex passwords not required: This weakens authentication, but other controls may reduce the risk.
• Security baseline not consistently applied: A concern, but it is less specific and less immediately damaging than having no activity records at all.

• Response and resolution time frames
• Availability or uptime requirements
• Performance targets
• Support obligations
• Penalties for failing to meet requirements

• SOW (Statement of Work): Defines the project’s scope, tasks, and deliverables.
• MOA (Memorandum of Agreement): Describes cooperation and responsibilities between parties.
• MOU (Memorandum of Understanding): Records a general mutual understanding, usually without detailed enforceable service targets.

• 10.2.1.0 — network address
• 10.2.1.1 — usable host
• 10.2.1.2 — usable host
• 10.2.1.3 — broadcast address

• Assign endpoints to a group based on the result of one policy.
• Use that group as the scope of another policy.
• This effectively passes the endpoints from one policy’s processing flow to another.

• Transport and handling
• Storage and warehousing
• Refrigeration
• Shelf-stacking or replenishment
• Other costs directly attributable to product P

• BCP (Business Continuity Plan): è più ampio e mira a mantenere le funzioni essenziali dell’organizzazione durante un’interruzione. Il DRP è una componente più specifica del BCP.
• Communication plan: stabilisce come comunicare con dipendenti, cittadini e altre parti interessate, ma non ripristina i sistemi.
• IRP (Incident Response Plan): gestisce la risposta iniziale a un incidente di sicurezza, come un attacco informatico, non principalmente il recupero da un disastro fisico.

• A is correct: It establishes the revised dates and identifies the effect on the critical path.
• B is premature: Stakeholders should be informed after the impact has been assessed and the updated schedule is understood.
• C is not automatically appropriate: Fast-tracking may introduce additional risk and should be considered only after analyzing schedule options.
• D is premature: Adding resources may not resolve a dependency and could increase costs without addressing the actual constraint.

• Prevention costs – costs incurred to stop defects occurring, such as staff training, quality planning and supplier evaluation.
• Appraisal costs – costs of checking whether products meet standards, such as inspection, testing and quality audits.
• Internal failure costs – costs of defects found before delivery to customers, such as scrap, rework and retesting.
• External failure costs – costs of defects found after delivery, such as warranty claims, returns, complaints and product recalls.

• Fine-tuning requires a properly formatted training dataset.
• For classification or instruction-style fine-tuning, examples are supplied in JSONL format.
• Each line represents one training example, typically containing the input prompt and the desired completion or label.
• The file must then be uploaded or made available to the Microsoft Foundry fine-tuning workflow.

• A: Prompt Flow is useful for prompt experimentation, but it is not required to start fine-tuning.
• B: You do not need to deploy the base model to an online endpoint before fine-tuning.
• C: Tracing supports observability and evaluation, but it does not prepare the fine-tuning job or dataset.

• terraform init is normally required first, especially for a new or changed working directory. It installs providers/modules and configures the backend.
• terraform plan previews the proposed changes.
• terraform apply applies those changes. It also creates a plan internally if you have not supplied a saved plan.

text 
terraform init 
terraform validate       # optional but recommended 
terraform plan 
terraform apply

• Customers may boycott V’s products.
• Supermarket customers may stop buying from V.
• Investors may view V as having higher legal, ethical and reputational risk.
• V could face fines, lawsuits, contract losses and higher costs.
• Expected future profits may fall.

• The vulnerability scan identifies a vulnerability.
• The administrator verifies that the vulnerability is not present.
• Therefore, the scan produced a false positive.

• True positive: A vulnerability is reported and genuinely exists.
• False negative: A vulnerability exists, but the scan fails to detect it.
• True negative: No vulnerability exists, and the scan correctly reports no issue.

• A hypervisor allows multiple virtual machines to run on one physical server.
• Each VM can have its own operating system, so the customer can consolidate Windows, Linux, and Unix servers.
• A Type 2 hypervisor runs on a host operating system and can be deployed on local hardware, helping address data privacy and avoiding ongoing public-cloud charges.

• Containers share the host operating system’s kernel.
• They are well suited to consolidating applications, but they generally cannot independently run a mix of unrelated kernels such as Windows, Linux, and Unix on one host.

• A. IDS attack signatures: An IDS primarily detects suspicious network activity; it is not the best tool for scanning uploaded files.
• C. Load balancer: Improves availability and distributes traffic but does not inspect files for malware.
• D. WAF: Protects web applications against attacks such as SQL injection and command injection. It may inspect HTTP requests, but malware scanning of uploaded PDFs is the key requirement here.

• A — Use getRecordTypeInfosByDeveloperName()

apex 
  Id rtId = Schema.SObjectType.Account 
      .getRecordTypeInfosByDeveloperName() 
      .get('Business_Account') 
      .getRecordTypeId();

• C — Query the RecordType object

apex 
  RecordType rt = [ 
      SELECT Id 
      FROM RecordType 
      WHERE SObjectType = 'Account' 
      AND Name = 'Business Account' 
      LIMIT 1 
  ];

• B: An outbound SOAP call is unnecessary and inefficient.
• D: Hardcoding an ID is not dynamic, and IDs can differ between orgs.

• Highly polished, organization-wide presentations
• Advanced dashboard design and customization
• Broader business-user distribution and interaction
• Specialized BI governance and modeling features

• Honeypots: Decoy systems designed to attract attackers. Legitimate users should not access them, so activity there is a strong indication of unauthorized access.
• DNS sinkholes: Redirect requests for known malicious domains to a controlled internal destination instead of the real attacker infrastructure. Security teams can then identify infected systems making those requests.

• Tokenization: Replaces sensitive data with non-sensitive tokens; it protects data but does not detect intruders.
• CI/CD: Software development and deployment processes.
• Threat modeling: Identifies potential threats before or during system design, rather than detecting successful infiltration.
• Data obfuscation: Makes information harder to understand, but is not an attacker-detection mechanism.

• Which batches and markets are affected
• Whether the deficiency affects product quality, efficacy, or patient safety
• Whether the issue is an ongoing manufacturing problem
• Whether immediate containment or distribution suspension is needed

• A — Withdraw the product: may be necessary, but is premature before assessing the risk.
• B — “Dear Dr.” letter: may be appropriate later, depending on the risk.
• C — Notify global authorities: may become mandatory, but the scope and urgency depend on the assessment.

• Escape to host: A virtualization attack where code escapes a guest VM and accesses the host system. Nothing in the scenario mentions virtualization.
• Browser extension: Can redirect or manipulate web-browser traffic, but not normally database-server traffic.
• Valid accounts: Describes using stolen or compromised credentials, not redirecting network traffic.
• Process injection: Injecting malicious code into a legitimate database or networking process could allow an attacker to alter how that process handles outgoing traffic.