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Genesys PC-CIC-Core Exam
PureConnect: CIC Core Certification (Page 2 )

Updated On: 1-Feb-2026
Page 2 of 13
PDF with 60 Questions

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

  1. Skill desire to use
  2. Interaction's time in queue
  3. Skill proficiency
  4. Cost

Answer(s): A



You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

  1. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
  2. Assign the main number in the Incoming Call Selection area of the Default Profile property window.
  3. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.
  4. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.

Answer(s): A





There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.

What schedule will be selected to process this call?

  1. Default Schedule
  2. After Hours schedule
  3. Work Week schedule
  4. Month End schedule
  5. New Year's Day schedule

Answer(s): A



What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)

  1. Date
  2. Time
  3. Line
  4. DNIS
  5. ANI
  6. Priority

Answer(s): C,D,E



The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.

What type of queue is designed to perform in this manner?

  1. Sequential
  2. Round-robin
  3. Custom
  4. ACD
  5. Group Ring

Answer(s): A



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Viewing questions 6 - 10 out of 60 questions



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