QUESTION: 13

Where must you create new stations for them to be eligible for auto-provisioning?

IN\N IP phone configuration utility
IN\N TFTP Server
Managed IP Phones container
Stations container

Answer(s): C

QUESTION: 14

The Sales Manager and Accounts Manager roles must allow all members to dial internationally.

How would you configure the IC system to allow international dialing for users in these two roles?

Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.

Answer(s): C

Reveal Solution Next Question

Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.

How can you ensure that all users are following a company policy for secure IC passwords?

Send an email outlining the company policy, directing users to follow the policy.
Make sure that there is a password policy for all network accounts that follows the company policy.
Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.
Select the "secure passwords" option from the Access Control menu.

Answer(s): B

Reveal Solution Next Question

QUESTION: 16

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.

What would you do to improve your agents' efficiency when working with chat messages?

Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
Create text messages and send them to each agent so they can copy and paste them when needed.
Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
Have each agent copy and paste their initial chat message into a text file so they can access it again later.

Answer(s): A

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Free PC-CIC-Core Exam Braindumps (page: 5)

QUESTION: 13

QUESTION: 14

QUESTION: 15

QUESTION: 16

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