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Free PC-CIC-Core Exam Braindumps
PureConnect: CIC Core Certification Questions 21–25 (page: 6)

Updated On: 9-Feb-2026
Page 6 of 13
PDF with 60 Questions

What statement is true regarding this user?

  1. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
  2. The user cannot receive emails because his default workstation is not defined.
  3. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
  4. The user will not be active until the default workstation is defined.

Answer(s): B





Given no additional configuration settings, what statement is true regarding this workgroup?

  1. This is a logical workgroup.
  2. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
  3. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
  4. This workgroup is not functional because no extension is assigned.

Answer(s): B



You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.

Where would you make this assignment?

  1. Under Access Control on the Security tab for the Default User.
  2. Under Security Rights on the Security tab for the Default User.
  3. Under Administrator Access on the Security tab for the Default User.
  4. Under Manage Classifications in the Phone Number configuration.
  5. Under Dial Plan in the Phone Number configuration.

Answer(s): A



You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?

  1. Group Transfer
  2. Agent Transfer
  3. Menu Transfer
  4. External Transfer

Answer(s): A



When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.

What operation would you use to configure this functionality?

  1. Queue menu
  2. Queue audio
  3. Queue parameters
  4. Queue repeat

Answer(s): B



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