QUESTION: 17

Your-company.com recently bought 2500 Chrome devices and wants to distribute them to various teams globally. You decided that enterprise enrollment would be the best way to enforce company policies for managed Chrome devices. You discovered that Chrome devices currently end up in the top-level organization unit, and this needs to change to the organizational unit of the device administrator.

What should you do?

Change Enrollment Permissions to only allow users in this organization to re-enroll existing devices.
Change Enrollment Controls to Place Chrome device in user organization.
Change Enrollment Controls to Keep Chrome device in current location.
Change Enrolment Permissions to not allow users in this organization to enroll new devices.

Answer(s): B

Explanation:

Change Enrollment Controls to Place Chrome device in user organization:
To ensure that newly enrolled Chrome devices are placed in the organizational unit (OU) of the device administrator rather than the top-level OU, you need to change the enrollment settings in Google Workspace.
In the Admin console, navigate to Devices > Chrome > Settings > Enrollment controls. Set the option to place Chrome devices in the user's organization during enrollment. This aligns the devices with the correct OU based on the enrolling user's OU.

Reference:

Google Workspace Admin Help: Manage Chrome device enrollment Google Workspace Admin Help: Enrollment settings

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QUESTION: 18

A user has traveled overseas for an extended trip to meet with several vendors. The user has reported that important draft emails have not been saved in Gmail, which is affecting their productivity. They have been constantly moving between hotels, vendor offices, and airport lounges.

You have been tasked with troubleshooting the issue remotely. Your first priority is diagnosing and preventing this from happening again, and your second priority is recovering the drafts if possible. Due to time zone differences, and the user's busy meeting schedule, you have only been able to arrange a brief Hangouts Meet with the user to gather any required troubleshooting inputs.

What two actions should be taken on this call with the user? (Choose two.)

Ask the user to send an email to you so you can check the headers.
Record a HAR file of the user composing a new email.
Take screenshots of the user's screen when composing an email.
Use the Email log search in the Admin panel.
Check the Users > App Users Activity report.

Answer(s): B,C

Explanation:

Recording a HAR file (B):
HAR (HTTP Archive) files contain a detailed log of web browser's interaction with a site. Recording a HAR file while the user is composing a new email will provide detailed information about any network issues, errors, or delays in the communication between the user's browser and Gmail servers. This can help diagnose connectivity issues, session timeouts, or any other underlying problems that may prevent drafts from being saved.
Taking Screenshots (C):
Taking screenshots of the user's screen while composing an email can help visually capture any error messages, unusual behavior, or interface issues that the user might be experiencing. Screenshots provide a clear view of the user's environment, including the browser settings, extensions, and any prompts or notifications that appear during the email composition process.
Detailed Steps:
Recording a HAR File:
Instruct the user on how to open the Developer Tools in their browser (usually by pressing F12 or right-clicking on the page and selecting "Inspect").
Navigate to the Network tab within Developer Tools.
Ensure the "Preserve log" option is checked to retain the recorded log across different pages. Start recording the HAR file before the user starts composing a new email. After reproducing the issue, stop the recording and save the HAR file.
Have the user send the HAR file to you for analysis.
Taking Screenshots:
Guide the user on taking screenshots while they are composing a new email. Ensure they capture key steps, including opening the compose window, typing the email, and any errors or unusual behavior that occurs.
The user can take multiple screenshots if necessary to provide a comprehensive view of the issue. Ask the user to share these screenshots with you for further investigation.

Why the Other Options Are Less Effective:
A . Ask the user to send an email to you so you can check the headers:
This does not directly help diagnose why drafts are not being saved, as email headers mainly provide information about the routing and delivery of sent emails, not drafts.
D . Use the Email log search in the Admin panel:
Email log search is useful for tracking sent and received emails but does not provide insights into drafts or unsaved work.
E . Check the Users > App Users Activity report:
This report shows user activity but may not give specific details about the draft-saving process or connectivity issues faced during email composition.

Reference:

Google Workspace Admin Help: Analyze connectivity issues using HAR files Google Chrome DevTools: Network Analysis
Google Workspace Admin Help: User reports in the Admin console

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QUESTION: 19

Your company recently migrated to Google Workspace and wants to deploy a commonly used third- party app to all of finance. Your OU structure in Google Workspace is broken down by department. You need to ensure that the correct users get this app.

What should you do?

For the Finance OU, enable the third-party app in SAML apps.
For the Finance OU, enable the third-party app in Marketplace Apps.
At the root level, disable the third-party app. For the Finance OU, allow users to install any application from the Google Workspace Marketplace.
At the root level, disable the third-party app. For the Finance OU, allow users to install only whitelisted apps from the Google Workspace Marketplace.

Answer(s): B

Explanation:

For the Finance OU, enable the third-party app in Marketplace Apps:
To deploy a third-party app specifically to the finance department, you need to enable it within the Google Workspace Marketplace and restrict its availability to the Finance organizational unit (OU).

In the Admin console, navigate to Apps > Google Workspace Marketplace apps, find the third-party app, and configure its settings to be available only for the Finance OU. This ensures that only users within this OU can access and use the app.

Reference:

Google Workspace Admin Help: Manage Google Workspace Marketplace apps Google Workspace Admin Help: Organizational Units

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QUESTION: 20

The CEO of your company has indicated that messages from trusted contacts are being delivered to spam, and it is significantly affecting their work. The messages from these contacts have not always been classified as spam. Additionally, you recently configured SPF, DKIM, and DMARC for your domain. You have been tasked with troubleshooting the issue.

What two actions should you take? (Choose two.)

Obtain the message header and analyze using Google Workspace Toolbox.
Review the contents of the messages in Google Vault.
Set up a Gmail routing rule to whitelist the sender.
Conduct an Email log search to trace the message route.
Validate that your domain is not on the Spamhaus blacklist.

Answer(s): A,C

Explanation:

Obtain the Message Header: Ask the CEO to provide the full email header of the affected messages. In Gmail, this can be done by opening the email, clicking on the three dots in the top right corner, and selecting "Show original".
Analyze the Header Using Google Workspace Toolbox:
Go to the Google Workspace Toolbox.
Paste the email header into the toolbox and analyze it to identify where the email might be flagged as spam and why.
Email Log Search:
Log into the Google Admin console at admin.google.com.
Navigate to Reports > Email Log Search.
Conduct a search using the sender's email address, date, and other relevant details to trace the message route.
Analyze the logs to see where and why the message might have been marked as spam.

Reference:

Google Workspace Admin: Trace an email with email log search Google Workspace Toolbox: Messageheader

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QUESTION: 17

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QUESTION: 18

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QUESTION: 19

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QUESTION: 20

Explanation:

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