QUESTION: 17

In fact, because patients' satisfaction is so influenced by __________________ rather than to the more indiscernible technical ones-health maintenance organizations, hospitals and other health care delivery organizations have come to view the quality of nontechnical aspects of care as crucial to attractions and retaining patients.

Their reactions to interpersonal and amenity aspect of care
Patients recognize that they do not possess the wherewithal to evaluate all technical elements of care
Every patient has definite preference in every clinical situation
Their likelihood of desires outcomes

Answer(s): A

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QUESTION: 18

Payers are more likely to embrace the optimization definition of care which can put them at odds with:

Clinicians
Health administrators
Physicians
Both A & B

Answer(s): C

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QUESTION: 19

The manager's perspective on quality differs markedly from that of clinicians and patients on:

Efficiency, effectiveness and access
Efficiency, cost effectiveness and equity
Responsiveness to patient preferences
Equity, access and technical performance

Answer(s): B

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QUESTION: 20

Strong disagreement do arise, among the five parties' definitions (i.e. the clinician's, the patient's the payers, the manager's and the society's), even outside the realm of cost effectiveness. Conflicts typically arise when:

Practitioners who are highly skilled in trauma and other emergency care B. Each group emphasizes a particular aspect of care
One party holds that a particular practitioner or clinic is a high quality provider by virtue of having high ratings on single aspect of care
The facility receives top marks from a team of expert clinicians whose primary focus is on technical performance

Answer(s): C

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QUESTION: 17

QUESTION: 18

QUESTION: 19

QUESTION: 20