Free CPHQ Exam Braindumps (page: 10)

Page 10 of 51

Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

  1. Identify who the customers are
  2. Determine the needs of those customers
  3. Develop a process that is able to produce the product
  4. Optimize the product feature to meet our needs and customer needs

Answer(s): C



Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport

These are the types of _____________ identified by Taiichiohno.

  1. Waste (activities that do not add value to the process)
  2. Continuous improvement
  3. Quality controls
  4. Areas to be focused during production

Answer(s): A



TQC is excellence driven rather than defect driven-a system that integrates:

  1. Quality development, quality improvement and quality maintenance
  2. Quality improvement and quality maintenance
  3. Quality development, quality improvement and quality assessment
  4. Quality improvement and quality maintenance

Answer(s): A



Crossby's quality improvement process is based on the Absolutes of Quality Management. Which of the following is/are out of those absolutes?

  1. Quality is defined as conformance to requirements, not as goodness or elegance
  2. The system for causing quality is prevention, not appraisal
  3. The performance standard must be zero defects, not "that's close enough"
  4. All of the above

Answer(s): D



Page 10 of 51



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BrainDumpee commented on November 18, 2023
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