Free HD0-200 Exam Braindumps (page: 1)

Page 1 of 29

What are three considerations to bear in mind when setting up a service continuity site? (Choose three)

  1. Location.
  2. Cost implications.
  3. Storage/space capacities.
  4. Computer telephony integration (CTI).

Answer(s): A,B,C



Which two are techniques for communicating cross culturally? (Choose two)

  1. Slow the pace at which you speak.
  2. Speak carefully and loudly.
  3. Tell the customer you are having some difficulty in understanding them.
  4. Ask lots of questions to check your understanding, even if it means interrupting them.

Answer(s): A,C



What are two of the best ways to demonstrate confidence when on the telephone with a customer? (Choose 1)

  1. Using a confident tone, tell the customer you are new to the desk and are transferring their call.
  2. Using a confident tone, tell the customer that you are unable to help them until tomorrow.
  3. Using a confident tone, tell them you dont have a resolution for their incident yet but you are finding out by using the knowledgebase.
  4. Using a confident tone, ask the customer to call a 2nd line team, and provide their telephone number.

Answer(s): C



What is a principle of structured information gathering? (Choose 1)

  1. Asking questions in a practiced manner.
  2. Asking questions in a predetermined sequence.
  3. Asking questions using a logical, methodical approach.
  4. Asking questions in a free-form manner.

Answer(s): B



Page 1 of 29



Post your Comments and Discuss HDI HD0-200 exam with other Community members:

Ousman commented on December 15, 2024
i am going to pass in this month
Anonymous
upvote

Roshan Thakur commented on December 15, 2024
Its very useful.
UNITED STATES
upvote

joe commented on December 15, 2024
dump still valid?
UNITED STATES
upvote

Priti commented on December 14, 2024
Answers seems to be correct
SINGAPORE
upvote

megha commented on December 14, 2024
pls give download file for dumps
Anonymous
upvote

Priti commented on December 14, 2024
Good questions
SINGAPORE
upvote

Priti commented on December 14, 2024
Good article
SINGAPORE
upvote

R Jeswanth commented on December 14, 2024
Hi This is Jai
AUSTRALIA
upvote

Anonymous commented on December 14, 2024
Good set or practice
Anonymous
upvote

??? commented on December 14, 2024
great collection of test questions. very effective to pass the exam
BANGLADESH
upvote

summer commented on December 13, 2024
nice questions
Anonymous
upvote

DIvesh commented on December 13, 2024
Good way to practice
JAPAN
upvote

redflame commented on December 12, 2024
great content
Anonymous
upvote

aini commented on December 12, 2024
best best best
Anonymous
upvote

Aung Naing Lin commented on December 12, 2024
good practice lesson
UNITED STATES
upvote

Mikronet commented on December 12, 2024
good pratice lessons
UNITED STATES
upvote

blaze commented on December 12, 2024
is the PDF worth it? Are these questions the same on the exam?
Anonymous
upvote

Mike Kutenda Chizinga commented on December 12, 2024
are these questions still valid
Anonymous
upvote

sas commented on December 12, 2024
good but not flexible
Anonymous
upvote

Anonymous commented on December 12, 2024
Very helpful and reference link also has been given.
Anonymous
upvote

Anonymous commented on December 12, 2024
Preparing or certification
Anonymous
upvote

Sai commented on December 12, 2024
Preparing for the exam
AUSTRALIA
upvote

Ankita commented on December 12, 2024
dumps are good and helpful
UNITED STATES
upvote

yajnas commented on December 12, 2024
lot of the questions are from AZ-400 practice test
JAPAN
upvote

yajnas commented on December 12, 2024
very relevant information
JAPAN
upvote

yajnas commented on December 12, 2024
good material
JAPAN
upvote

AEB commented on December 11, 2024
The breadth of knowledge for this exam is large. It doesn't seem possible to learn everything on it for an associate level exam.
UNITED STATES
upvote

rvg commented on December 11, 2024
A great source of preparation for this exam
INDIA
upvote

the coder1 commented on December 11, 2024
It helped alot
UNITED KINGDOM
upvote

N commented on December 11, 2024
This is so good. I will literally ace the test.
Anonymous
upvote

BU WIN SIO commented on December 11, 2024
GOOD VERY HELP FUL
UNITED STATES
upvote

Pss wd commented on December 11, 2024
preparing for exam
Anonymous
upvote

Anonymous commented on December 11, 2024
really good
INDIA
upvote

Anonymous commented on December 10, 2024
Good questions for revision
UNITED STATES
upvote