What are three considerations to bear in mind when setting up a service continuity site? (Choose three)
Answer(s): A,B,C
Which two are techniques for communicating cross culturally? (Choose two)
Answer(s): A,C
What are two of the best ways to demonstrate confidence when on the telephone with a customer? (Choose 1)
Answer(s): C
What is a principle of structured information gathering? (Choose 1)
Answer(s): B
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