A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later.Which metric captures this situation?
Answer(s): B
What should be addressed in a support center's marketing plan?
Answer(s): D
Organizational development needs are determined by which three methods? (Choose three)
Answer(s): B,C,D
Which three technologies enable Help Desks to achieve their performance goals? (Choose three)
Answer(s): A,B,E
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