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Free HD0-300 Exam Braindumps

Many different reports are analyzed by Help Desk managers. Which report allows managers to determine the "best practice" that their Help Desk should use, compared to the "current practice" they are using?

  1. stat reviews
  2. gap analysis
  3. analyst reviews
  4. regional trend analysis

Answer(s): B



A project is planned to rollout that will add new software to the network. Call volume is not expected to change as few people will have access to the new software.
What requirements should you consider?

  1. staffing requirements
  2. historical requirements
  3. application requirements
  4. scheduling requirements

Answer(s): C



Analysts play a large part in ensuring that the Help Desk provides consistent service to customers. Which two regularly scheduled events ensure that your analysts provide consistent service? (Choose two)

  1. analyst reviews
  2. analyst training
  3. analyst interviews
  4. analyst focus groups

Answer(s): A,B



How can the Help Desk best manage new services and achieve its primary goal of eliminating negative impact on your customers?

  1. be prepared to add staff should a new service fail
  2. be active in the implementation plan for new products
  3. meet regularly with stakeholders to determine training gaps
  4. meet regularly with focus groups and team members to evaluate past performances

Answer(s): B






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