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HDI HD0-300 Exam
HD0-300 HDI Help Desk Manager (Page 16 )

Updated On: 1-Feb-2026
Page 7 of 37
PDF with 176 Questions

What should analysts do to ensure that a shared work environment is effective?

  1. use discretion and courtesy
  2. play music to reduce stress levels
  3. make the environment as comfortable as possible with pictures and colors
  4. allow employees to adjust their workstations to meet their personal needs

Answer(s): A



Customer satisfaction surveys provide feedback on ____(Choose two)

  1. corporate directives
  2. your Help Desk's performance
  3. how well you are fulfilling your mission
  4. how to create levels of service that are negotiated and standardized

Answer(s): B,C



Call volume increases whenever a new release of software is deployed, causing an increase in the Abandonment Rate. You have decided to increase staff for the new release scheduled to rollout in there months.
What helped you make your decision? (Choose two)

  1. trend analysis
  2. disaster recovery
  3. quality assurance
  4. change management
  5. workforce scheduling

Answer(s): A,E



Which three actions demonstrate the Support Center management's effectiveness in problem reduction? (Choose three)

  1. performing customer assessments
  2. implementing preventive measures
  3. identifying daily, weekly, and monthly trends
  4. ensuring that customer contacts are logged

Answer(s): B,C,D



What are two benefits of external outsourcing compared to contract staffing? (Choose two)

  1. fewer management issues
  2. fewer employee benefit issues
  3. the ability to easily extend the hours of support
  4. the ability to handle peak periods associated with new technology rollouts

Answer(s): A,C



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