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HDI HD0-300 Exam
HD0-300 HDI Help Desk Manager (Page 3 )

Updated On: 12-Feb-2026
Page 3 of 37
PDF with 176 Questions

What should be addressed in a support center's marketing plan?

  1. the support center's budget requirements
  2. the support center's staffing requirements
  3. the support center's implementation timelines
  4. the support center's role in the corporate vision

Answer(s): D



Organizational development needs are determined by which three methods? (Choose three)

  1. project analysis
  2. position profiling
  3. skill gap analysis
  4. individual assessment

Answer(s): B,C,D



Which three technologies enable Help Desks to achieve their performance goals? (Choose three)

  1. Automatic Call Distributor
  2. Interactive Voice Response
  3. Intra-monthly Monitoring System
  4. Extra-diem Reporting Application
  5. Customer Relationship Management

Answer(s): A,B,E



Which statement about contract staffing is true?

  1. Contract employees can only be let go by their company.
  2. Contract employees receive more benefits than full-time employees
  3. Contract employees may hinder teamwork if they do not work closely with full-time employees
  4. Contract employees are allowed to work hours that are not specifically defined by their company.

Answer(s): C



What are three ways to maintain a balanced and positive outlook when adapting to new situations, priorities, or demands? (Choose three)

  1. concentrate on common goals during times of disagreement
  2. develop interests outside of work to provide a stress-free zone
  3. identify trends in service, and then develop resources to meet those trends
  4. create a personal network of advisors with whom you can share problems and concerns.

Answer(s): A,B,D






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