Palo Alto Networks

Free QQ0-100 Exam Braindumps (page: 4)

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QUESTION: 13

Which four statements about self-help materials are true? (Choose four.)

Their location should be explained to employees
They should be user-friendly
They should contain accurate information
They should be timely and relevant
They should replace the need for instructor-led training

Answer(s): A,B,C,D

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QUESTION: 14

In which four circumstances is it appropriate to use open questions? (Choose three.)

When you have exhausted your possibilities
When your time is limited
When you need to build rapport
When you need the customer to elaborate

Answer(s): A,C,D

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QUESTION: 15

Which two are the primary purpose of an annual (periodic) survey? (Choose two.)

Identify changes to products, services and processes
Determine management bonuses
Measure performance of individual analysts at the help desk
Evaluate customer satisfaction with products, services, and personnel

Answer(s): A,D

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QUESTION: 16

Which three customer resources, if accessible on a company intranet, directly decrease call volume? (Choose three.)

Corporate home pages
Work/problem ticket request pages
Frequently asked questions (FAQs)
Knowledge databases

Answer(s): B,C,D

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Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
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Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
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Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
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