You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?
Answer(s): D
Which two are benefits of teamwork? (Choose two.)
Answer(s): A,C
Which two are characteristics of unsuccessful teams? (Choose two.)
Answer(s): B,D
During a call, you need to have the customer reboot the system What could you do during this time to distract the customer from the long boot process?
Answer(s): A
In which two instances is it appropriate to use the customers first name? (Choose two.)
Answer(s): C,D
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