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  5. QQ0-100

Free QQ0-100 Exam Braindumps (page: 5)

Page 5 of 30
PDF with 116 Questions

What two considerations need to be made when sharing workspace? (Choose two.)

  1. Discretion and courtesy when decorating
  2. Share only with persons with similar likes/dislikes
  3. Maintain a clean environment
  4. None, each person needs to take care of it themselves

Answer(s): A,C



Who is responsible for maintaining a working environment conducive to effective interdepartmental relationships?

  1. Executive management
  2. Department managers
  3. Everyone
  4. Human resources

Answer(s): C



You are new to the help desk and are asked a question you cannot answer. Which two actions should you take? (Choose two.)

  1. Suggest that the customer ask a peer
  2. Ask a peer
  3. Escalate the problem
  4. Use reference documentation

Answer(s): B,D



Which statement about telephone etiquette is true?

  1. Gum chewing is acceptable as long as the customer cannot hear it
  2. Eating is okay as long as you obtain the customer's consent
  3. "Please hold" is an appropriate way to answer the telephone when you are busy
  4. It is customary to pick up the telephone between one to three rings

Answer(s): D



Page 5 of 30



Post your Comments and Discuss HDI QQ0-100 exam with other Community members:

Tom commented on July 04, 2018
These questions are BANG ON! Just passed my exam. Thanks guys.
CROATIA (Local Name: Hrvatska)
upvote

Bader ALQAHTANI commented on July 02, 2018
I ordered the dump of exam 70-740 ,I hope it helpful.
UNITED STATES
upvote

Tom commented on April 08, 2018
This is a valid dump with correct questions and answers.
CROATIA (Local Name: Hrvatska)
upvote