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Free QQ0-100 Exam Braindumps (page: 12)

Page 11 of 30
PDF with 116 Questions

Which technique will best optimize talk time?

  1. Analyst uses business language
  2. Analyst adjusts to customer pace and competence level Analyst adjusts to customer? Pace and competence level
  3. Analyst asks clarifying questions
  4. Customer should be prepared to actively listen

Answer(s): B



Which two organizational characteristics are typically found in a supportive workplace environment? (Choose two.)

  1. High adherence to policies
  2. Low employee turnover
  3. High employee morale
  4. Low superior-subordinate interaction

Answer(s): B,C



What is the primary role of support service?

  1. To provide the customer with a knowledge-base
  2. To provide technical resolutions
  3. To provide quality assistance
  4. To track problems and bugs

Answer(s): C



Which two are effective techniques for dealing with stress? (Choose two.)

  1. Set realistic goals/objectives
  2. Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up
  3. Exercise and observe good nutrition practices
  4. Take long breaks

Answer(s): A,C






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