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Free QQ0-300 Exam Braindumps (page: 2)

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PDF with 116 Questions

Which three traits should a Help Desk manager look for in Help Desk analyst candidates to assess their problem-solving abilities? (Choose three.)

  1. specialized knowledge in a discipline
  2. experience
  3. intelligence
  4. formal education

Answer(s): A,B,C



What are three common problems when supporting global customers? (Choose three.)

  1. Service expectations vary from country to country.
  2. Global network downtime occurs frequently.
  3. Problems are not communicated clearly.
  4. Different technologies are found in different countries.

Answer(s): A,C,D



What are three characteristics of performance measurement? (Choose three.)

  1. reliable
  2. subjective
  3. inflexible
  4. objective
  5. realistic

Answer(s): A,D,E



What is deductive reasoning based on?

  1. future trends prediction
  2. a general consensus of opinion
  3. logical steps and analysis
  4. Internet research

Answer(s): C






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