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HDI QQ0-300 Exam Questions
QQ0-300 HDI: Help Desk Manager (Page 2 )

Updated On: 21-Feb-2026
Page 2 of 21
PDF with 116 Questions

Which three traits should a Help Desk manager look for in Help Desk analyst candidates to assess their problem-solving abilities? (Choose three.)

  1. specialized knowledge in a discipline
  2. experience
  3. intelligence
  4. formal education

Answer(s): A,B,C



What are three common problems when supporting global customers? (Choose three.)

  1. Service expectations vary from country to country.
  2. Global network downtime occurs frequently.
  3. Problems are not communicated clearly.
  4. Different technologies are found in different countries.

Answer(s): A,C,D



What are three characteristics of performance measurement? (Choose three.)

  1. reliable
  2. subjective
  3. inflexible
  4. objective
  5. realistic

Answer(s): A,D,E



What is deductive reasoning based on?

  1. future trends prediction
  2. a general consensus of opinion
  3. logical steps and analysis
  4. Internet research

Answer(s): C



Which statement about contract staffing is true?

  1. Contract employees are not allowed to work hours that are not specifically defined by their company.
  2. Contract employees receive more benefits than full-time employees.
  3. Contract employees may hinder teamwork if they do not work closely with full-time employees.
  4. Contract employees can only be let go by their company.

Answer(s): C






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