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Free HP2-H01 Exam Braindumps (page: 12)

Page 11 of 37
PDF with 146 Questions

A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer.
What is the cause of this?

  1. The USB port is defective.
  2. An incorrect boot order is set in the BIOS.
  3. The device is locked from user access.
  4. Incorrect USB drivers are installed.

Answer(s): B



What is the first step you should take when a customer complains that the optical disk drive is not reading specific media?

  1. Update the BIOS.
  2. Reload the operating system.
  3. Check the media in another device.
  4. Update the firmware.

Answer(s): C



You have determined that a computer has a defective hard drive.
What is the next step in the HP
Six-Step Troubleshooting Methodology process that you should take?

  1. Collect additional data
  2. Implement preventive measures
  3. Evaluate the data
  4. Develop an action plan

Answer(s): D



A customer is having trouble connecting a notebook to a Wi-Fi access point.
What is the first thing that you should check to resolve this problem?

  1. that the Wi-Fi devices can detect the access point
  2. that the access point has an SSID
  3. that the Wi-Fi device can obtain an IP address
  4. that the Wi-Fi devices are enabled and turned on

Answer(s): D






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