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HP HP2-H65 Exam
Selling HP Personal Systems Services 2018 (Page 3 )

Updated On: 1-Feb-2026
Page 2 of 8
PDF with 35 Questions

Which types of HP Services contracts are available to your customers? (Select two.)

  1. Adjustable
  2. Transactional
  3. Standard
  4. Durational
  5. Custom

Answer(s): B,D



Why is it important to register HP Services?

  1. When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
  2. Registering HP Services entitles the customers to valuable rebates.
  3. It is less expensive to replace registered HP devices than devices that are not registered.
  4. Registering HP Services is required to set up automatic renewal of services.

Answer(s): A


Reference:

https://h30434.www3.hp.com/t5/Community-News/Reasons-to-Register-Your-Product/td-p/193832



In the Configure stage of the services lifecycle.
What is the Image and Application Service? (Select two.)

  1. the ability to include the customer logo during the booting process
  2. the ability to load old BIOS versions on new devices
  3. the ability to protect PCs with physical anti-theft tagging
  4. the ability to modify, validate, and test customer-supplied images
  5. the ability to build new PC images per customer specifications

Answer(s): D,E


Reference:

http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA5-2069ENW.pdf



Which portal is the global gateway for the tools and resources you need to do business with HP?

  1. HP Partner First Portal
  2. HP Market Pro
  3. HP Sales Central
  4. HP Cross Sell Solution

Answer(s): A



Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

  1. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
  2. HP Services give you predictability and greater control of the Total Cost of Ownership.
  3. HP Services can immediately and seamlessly replace your help desk.
  4. HP Services can be purchased at extremely discounted prices.

Answer(s): A



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Viewing questions 11 - 15 out of 35 questions



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