QUESTION: 77 Exam Topic: 1, Volume A

Your organization is looking for methods to improve communication between the management and the employees within the company. Which one of the following methods is best described as a small but representative sampling of employees - led in a conversation by a neutral moderator about an identified topic?

Pilot group
Focus group
Workshop
Brainstorming session

Answer(s): B

Explanation:

Answer option B is correct. A focus group is often used to find an employee-driven solution to a problem. Focus groups typically, but not always, include sampling of employees from across the organization. Focus groups should be led by neutral moderators, rather than members of the management.
What are focus groups?
Focus groups are directed conversations for gathering ideas, opinions about a product, service, problem, or opportunity.

Reference:

PHR Exam Prep, Pearson Education, ISBN: 978-0-7897-3677-2. Chapter Seven:
Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Employee and Labor Relations
Objective: Employee Relations

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QUESTION: 78 Exam Topic: 1, Volume A

What is the difference between organizational culture and organizational climate?

There is no difference; the terms may be used interchangeably.
Organizational culture discusses the learning of the organization. Organizational climate discusses how well the learning happens.
Organizational culture defines the values of the company. Organizational climate defines the implementation of the values.
Organization climate is the sense of hostility. Organization culture is the sense of hospitality.

Answer(s): C

Reference:

Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-
5. Chapter 7: Employee and Labor Relations. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Employee and Labor Relations
Objective: Employee Relations

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QUESTION: 79 Exam Topic: 1, Volume A

All of the following reasons for termination of an employee are examples of wrongful termination except for which one?

Violation of company policy
Being a member of a protected class
Whistleblower
Filing a worker's compensation claim

Answer(s): A

Reference:

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QUESTION: 80 Exam Topic: 1, Volume A

Herb is the HR Professional for his organization. He is preparing to hire a new employee, Hans, to the firm. Herb has asked Hans to agree, in writing, to mandatory arbitration as part of the employment offer. What does this agreement mean?

It means that Hans cannot work for competitors without the written permission of the employer.
It means that Herb's firm can research Hans to determine if he's had any lawsuits.
It means that Hans must file all legal complaints with the organization's attorney, before filing a lawsuit against the organization.
It means that Hans and the organization must settle all disputes, if any arise, through a neutral third party rather than through a lawsuit.

Answer(s): D

Reference:

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QUESTION: 77 Exam Topic: 1, Volume A

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QUESTION: 78 Exam Topic: 1, Volume A

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QUESTION: 79 Exam Topic: 1, Volume A

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QUESTION: 80 Exam Topic: 1, Volume A

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