John is the HR Professional for his organization. He is interviewing Sally for a sales position, and he has asked Sally to provide an instance of how she worked with a tough customer in the past, how she resolved the situation, and what the outcome of the experience was. This is what type of interviewing technique?
- Prescreen interview
- Stress interview
- Behavior-based interview
- Directive interview
Answer(s): C
Explanation:
Answer option C is correct. This is a classical example of the behavior-based interview. Sally will need to tell a story to John about her past experiences with a difficult customer and what the outcome of the situation was. Answer option B is incorrect. A stress interview deliberately creates a stressful environment to test the candidate's response in the stress. Answer option A is incorrect. A prescreen interview is used to determine which candidates qualify for the job requirements and to make decisions if additional interviews are needed. Answer option D is incorrect. A directive interview is where the HR Professional controls the interview process through a predefined set of questions for all interviewees.
Chapter: Workforce Planning and Employment
Objective: Staffing Programs