QUESTION: 273 Exam Topic: 3, Volume C

Nancy is an HR Professional who likes to use directive interviews when interviewing prospective
employees. Which one of the following is most indicative of a directive interview?

Nancy has a predefined set of interview questions that she may, or may not ask of all candidates.
Nancy has a predefined set of interview questions that she will ask of all candidates.
Nancy allows the candidate to guide some of the interview, but keeps the interview within boundaries of a defined set of questions.
Nancy allows the candidate to guide the interview and offer as much information as possible about the candidate's experience and qualifications.

Answer(s): B

Reference:

PHR Exam Prep, Pearson Education, ISBN: 978-0-7897-3677-2. Chapter Four:
Workforce Planning and Employment. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149, Section III, The US HR Body of Knowledge.
Chapter: Workforce Planning and Employment
Objective: Staffing Programs

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QUESTION: 274 Exam Topic: 3, Volume C

Part of organizational development is a commitment to quality. What quality control tool is also known as a fishbone diagram?

Control chart
Histogram chart
Ishikawa chart
Pareto chart

Answer(s): C

Explanation:

nswer option C is correct. An Ishikawa chart is also known as a fishbone diagram or a cause-and- effect chart.The Ishikawa diagram (or fishbone diagram or also cause-and-effect diagram) is a diagram that shows the causes of a certain event. A common use of the Ishikawa diagram is to identify potential factors causing an overall effect. It helps identify causal factors and root causes.

It is known as a fishbone diagram because of its shape, similar to the side view of a fish skeleton. It is considered as a basic tool of quality management. Answer option B is incorrect. A histogram is simply a bar chart and isn't ordered from largest to smallest. Answer option D is incorrect. A Pareto chart is a special histogram in that it shows categories of failures from the largest failure to the smallest failure. Answer option A is incorrect. A control chart shows trend analysis by tracking the results of measurements over time."

Reference:

Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter 5: Human Resource Development. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge."
Chapter: Human Resource Development
Objective: Organization Development

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QUESTION: 275 Exam Topic: 3, Volume C

Organizations must assess the safety of their workplaces and consider the ability of a business to continue despite risk impact. When assessing business continuity risks, the HR Professional must consider several different types of disasters, their probability, and impact on an organization. What category of disaster is best described as acts of terrorism, major thefts, sabotage, or labor disputes?

Organized or deliberate disruptions
Environmental disasters
System failures
Serious information security incidents

Answer(s): A

Reference:

Professional in Human Resources Certification Guide, Sybex, ISBN: 978-0-470-43096-
5. Chapter 5: Human Resource Development. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.
Chapter: Risk Management
Objective: Risk Identification

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QUESTION: 276 Exam Topic: 3, Volume C

Your organization is implementing the balanced scorecard approach to measuring organizational success. In this balanced scorecard method there are four perspectives you'll consider. Which one of the following are the correct four perspectives of the balanced score method?

Education, Organizational, Development, and Financial
Learning and growth, Management, Customer, and Security
Learning and growth, Business process, Customer, and Financial
Developmental, Goals, Satisfaction, and Capital

Answer(s): C

Reference:

PHR Exam Prep, Pearson Education, ISBN: 978-0-7897-3677-2. Chapter Three:
Strategic Management. Official PHR and SPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US HR Body of Knowledge.
Chapter: Business Management and Strategy
Objective: HR Metrics: Measuring Results

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QUESTION: 273 Exam Topic: 3, Volume C

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QUESTION: 274 Exam Topic: 3, Volume C

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QUESTION: 275 Exam Topic: 3, Volume C

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QUESTION: 276 Exam Topic: 3, Volume C

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