The Plan-Do-Check-Act PDC}A) cycle is a quality tool devised by\ALE. Denning. How is PDC A best described
Answer(s): A
PDC}A is a "management by fact" or scientific method approach to continuous improvement. PDC A creates a process-centered environment because it involves studying the current process, collecting and analyzing data to identify causes of problems, planning for improvement, and deciding how to measure improvement Plan). The plan is then implemented on a small scale if possible Do). The next step is to determine what happened Check). If the experiment was successful, the plan is fully implemented Act). Tin cycle is then repeated using what was learned from the preceding cycle.
Which of the following quality costs are nonconformance costs?
Answer(s): C
Nonconformance costs include internal and external failure costs. External failure costs include environmental costs, e.g., fines for violations of environmental laves and loss of customer goodwill.
Quality costing is similar in service and manufacturing organizations. Nevertheless, the differences between these organizations have certain implications for quality management.Thus,
Answer(s): B
External failure costs arise when problems occur after delivery. They occur because products or services are nonconforming or otherwise do not satisfy customers. External failure costs in service enterprises are even more important than in manufacturing environments. Faulty goods sometimes may be reworked or replaced to a customer's satisfaction, but poor service tends to result in a loss of customers.
An organization has adopted the robust quality approach. According to this view of quality,
Answer(s): D
The optimal level of quality costs traditionally has been deemed to occur where the conformance cost curve intercepts the nonconformance cast curve, which corresponds to the minimum point on the total cost curve. Thus, beyond some point, incurrence of prevention and appraisal costs is not cost beneficial. However, the modern robust quality view is that this relationship does not always hold. Improving quality and reducing costs in each category may be possible if the most efficient prevention methods are applied. For example, selection of a supplier meeting high quality standards regarding defect rates and delivery times may drive dawn not only failure casts but also the prevention and appraisal casts incurred when supplier performance was less reliable. Thus, conformance casts do not have to continue to increase to obtain additional reductions in nonconformance casts.
Management of a company is attempting to build a reputation as a world-class manufacturer of quality products. Which of the following measures would not be used by the firm to measure quality?
The number of parts shipped per day would most likely be used as a measure of the effectiveness and efficiency of shipping procedures, not the quality of the product. This measure does not consider how many of the parts are defective.
Post your Comments and Discuss IIA CIA exam prep with other Community members:
Our website is free, but we have to fight against AI bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the CIA content, but please register or login to continue.