If a company is customer-centered, its customers are defined as
Answer(s): C
One of the tenets of TQM is customer orientation, whether the customer is internal or external. An internal customer is a member of the organization who relies on another member's work to accomplish his/her task.
A company, which has many branch stares, has decided to use its best-performing stare as a benchmark organization far the purpose of analyzing the accuracy and reliability of branch stare financial reporting. Which one of the fallowing is the most likely measure to be included in a financial benchmark?
Internal benchmarking is the application of best practices in one part of the organization e.g., a high-performing branch store) to its other parts other branches). This process requires, among other things, use of quantitative and qualitative measures. A key indicator financial performance measurement is the amount of bad debt write-offs. A high level of bad debt write-offs could indicate fraud, which would compromise the accuracy and reliability of financial reports. Bad debt write-offs may result-Fr-am recording fictitious sales.
Which statement beet describes the emphasis of total quality management TQM)?
The basic principles of TQM include doing each jab right the first time, being customer oriented, committing the company culture to continuous improvement, and building teamwork and employee empowerment.
Product-quality-related costs are part of a total quality control program. A product-quality- related cost incurred in detecting individual products that do not conform to specifications is an example of a n)
Answer(s): B
Quality-related costs can be subdivided into four categories: external failure costs, internal failure costs, prevention costs, and appraisal costs. Appraisal costs embrace such activities as statistical quality control programs, inspection, and testing. Thus, the cost of detecting nonconforming individual products is an appraisal cost.
The costs of quality that are incurred in detecting units of product that do not conform to product specifications are referred to as
Appraisal embraces such activities as statistical quality control programs, inspection, and testing. Appraisal costs are those costs such as test equipment maintenance and destructive testing) incurred to detect which products do not conform to specifications.
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