The use of teams in total quality management TOM) is important because
Answer(s): A
Teams can use the diverse knowledge and skills of all team members. Employee involvement means training and empowering employees to harness their creativity for problem solving. Quality control circles are used to obtain input from employees and to locate the best perspective on problem solving.
A means of limiting production delays caused by equipment breakdown and repair is to
Answer(s): D
preventive maintenance program will reduce equipment breakdowns and repairs.
If a manufacturer has established a limit on the number of defects that are tolerable in the final assembly of its product, which of the following quality control procedures should be employed?I). Inspect completed goods for compliance with established tolerances.II). Review sales returns for defects not detected during the final inspection process.III). Compare materials and machinery specifications with original product designs.IV). Establish a quality circle that includes management and subordinates to discuss labor efficiency.
Answer(s): C
Quality control procedures may be categorized according to the nature of the costs incurred. An organization incurs appraisal costs to ensure product quality. These costs include the costs of inspection, testing, and statistical quality control programs. An organization also should investigate the causes of sales returns, which represent an external failure cost. Furthermore, the organization should incur certain prevention costs, e.g., by reviewing equipment design and materials requirements.
Which statement best describes total quality management TOM)?
TOM establishes quality as an organizational objective and views it as a major component of the organization's service to its customers. It emphasizes employee training and commitment, product/service design and production, and customer service. Ordinarily, the quality of a product or service is as important to customers as cast and timeliness. Superior product quality is not attained merely through more inspection, better statistical quality control, and cross-functional teamwork. Manufactures must make fundamental changes in the way they produce products and do each jab right the first time.
Quality cost indices are often used to measure and analyze the cost of maintaining or improving the level of quality. Such indices are computed by dividing the total cost of quality over a given period by some measure of activity during that period for example, sales dollars). The following cost data are available for a company for the month of March. The company's quality cost index is calculated using total cost of quality divided by sales dollars.Sales US $400, 000Direct materials cost 100, 000Direct labor cost 80, 000Testing and inspection cost 6, 400Scrap and rework cost 16, 800Quality planning cost 2, 800Cost of customer complaints and returns 4, 000The quality cost index for March is
The total cost of quality equals the sum of prevention costs quality planning), appraisal casts testing and inspection), internal failure casts scrap and rework), and external failure casts customer complaints and returns), or U $30, 000 $2, 800 + $6, 400 + $16, 800 + $4, 000). The quality cost index equals the total casts of quality divided by sales. Thus, the quality cast index for March is 7.5% U $80, 000 U $400, 000).
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