QUESTION: 13 Topic 1, Volume A

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Which of the following statements regarding segregation of duties is true?

When evaluating an organization's policy on segregation of duties,employee competence does not need to be considered.
An organizational chart provides an accurate definition of segregation of duties.
A restrictive segregation-of-duties policy can help improve an organization's communication.
Policies on segregation of duties in information systems must recognize the difference between logical and physical access to assets.

Answer(s): D

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QUESTION: 14 Topic 1, Volume A

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An auditor plans to analyze customer satisfaction, including. (1) customer complaints recorded by the customer service department during the last three months; (2) merchandise returned in the last three months; and (3) responses to a survey of customers who made purchases in the last three months.
Which of the following statements regarding this audit approach is correct?

Although useful,such an analysis does not address any risk factors.
The survey would not consider customers who did not make purchases in the last three months.
Steps 1 and 2 of the analysis are not necessary or cost-effective if the customer survey is comprehensive.
Analysis of three months' activity would not evaluate customer satisfaction.

Answer(s): B

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