Free IIA-CIA-PART4 Exam Braindumps (page: 71)

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An organization has recently introduced total quality management TOM). Its senior management wants to determine an innovative approach to foster total participation throughout the organization. Management should:

  1. Seek isolation from all distractions in order to think the problem through.
  2. Bring the employees together for a brainstorming session.
  3. Rely on themselves to develop a new approach.
  4. Use a disciplined problem-solving approach.

Answer(s): B

Explanation:

Certain group decision-making processes may be more creative than individual decisions. One creative approach is brainstorming, which breaks down broadly based problems into their essentials. It is an unstructured approach that relies on the spontaneous contribution of ideas from all members of a group.



Which of the following characteristics is a strength of group decision making?

  1. Group decision making is quicker than individual decision making.
  2. More information can be processed by the group than by an individual.
  3. It is less costly to have decisions made by groups than by an individual.
  4. Group decision making leads to the selection of the most appropriate alternative.

Answer(s): B

Explanation:

The advantages of group decision making are that the group will have broader experience, greater expertise, a wider range of perspectives, and a greater capacity for absorbing facts than an individual. The exchange of viewpoints within the group may provide more illumination of the problem than could be achieved by one person.



Which of the following characteristics is common with a mature group?

  1. Harmony is emphasized at the expense of addressing the problems.
  2. No attempt to force unanimity.
  3. Members begin to identify with the group.
  4. Redistributions of power and authority may occur.

Answer(s): B

Explanation:

A mature group is in the end stage of group development and tends to be more effective and productive compared to groups in earlier stages. A mature group engages in rational discussion of decisions with tolerance of dissent and no attempt to force unanimity.



A mature group lacks which of the following characteristics?

  1. Acceptance of individuals' differences.
  2. Members' awareness of individual roles in group processes.
  3. Attempts to compel unanimity.
  4. Acceptance of group authority and interpersonal relationships.

Answer(s): C

Explanation:

A mature group has rational discussion of decisions with tolerance of dissent and no attempt to force unanimity. Groups that are in their early stages attempt to force unanimity.






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