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You're organizing the business analysis approach for your organization. Jane wants to know when changes to requirements are most likely to happen in business analysis processes.
Which one of the following statements best describes when changes to requirements may happen?

  1. Changes to requirements usually happen at the end of the business analysis processes.
  2. Changes to requirements usually happen early in the business analysis processes.
  3. Changes to requirements may happen at any time.
  4. Changes to requirements happen after the business analysis processes.

Answer(s): C

Explanation:

Changes to requirements may happen at any time in the business analysis processes and throughout the project.
When these changes happen later in the process, it becomes more difficult to accept, communicate, and manage those changes.
Answer B is incorrect. Changes may happen at any time, not just at the beginning of the processes. Answer A is incorrect. Changes don't just happen at the end of the business analysis processes. Answer D is incorrect. Changes may happen at any time, not just after the business analysis processes.



There are three inputs for stakeholder analysis.
Which input describes the organizational units that exist and their interactions with one another?

  1. Business need
  2. Enterprise architecture
  3. Matrix structure
  4. Organizational process asset

Answer(s): B

Explanation:

The enterprise architecture describes the relationship among the organizational units and how the organizational units act with one another.
Answer A is incorrect. The business need describes business requirements, solution scope, and solution requirements.
Answer C is incorrect. A matrix structure is not one of the three inputs to stakeholder analysis. Answer D is incorrect. Organizational process assets describe organizational policies, procedures,

forms, and methodologies the business analyst is to follow.



You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze.
What's the common task associated with customer complaints or loss of revenue?

  1. Stakeholder assessment of implementation
  2. Issue management and identification
  3. Evaluation of a business need
  4. Capability assessment

Answer(s): C

Explanation:

When there are customer complaints, loss of revenue, or new market opportunities, the best course of action is the evaluation of a business need.
Answer D is incorrect. Capability assessments are useful, but they happen after defining and evaluating the business need.
Answer B is incorrect. Issue management and identification cannot be the best answer for understanding and research customer complaints.
Answer A is incorrect. Stakeholder assessment of implementation is not a valid business analysis activity.



Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task.
What is the RACI matrix?

  1. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.
  2. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.
  3. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable,
    Consulted, and Informed.
  4. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.

Answer(s): C

Explanation:

The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.






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