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A large bank has completed several acquisitions in the last few years that have resulted in redundant IT applications. To align with the strategic initiative of providing integrated services to customers, the IT steering committee has decided to share data and integrate applications. Which of the following would be MOST important to review in this situation?

  1. IT risk register
  2. Balanced scorecard measures
  3. Enterprise architecture
  4. IT strategic plan

Answer(s): C



To evaluate IT resource management, it is MOST important to define:

  1. principles for the IT strategy.
  2. responsibilities for executing resource management.
  3. applicable key goals.
  4. IT resource utilization reporting procedures.

Answer(s): B



Which of the following is the MOST effective measure to assist in the evaluation of IT value delivery?

  1. Actual benefits derived from the achievement of business objectives
  2. Increase in user productivity
  3. Trends in service capacity and availability metrics
  4. Increase in customer satisfaction survey results

Answer(s): A



Which of the following will BEST help to ensure that the governance of enterprise IT is consistently executed?

  1. Regular review of IT policies and procedures
  2. Defined key risk indicators
  3. Established and monitored IT management processes
  4. Experienced and skilled IT leadership

Answer(s): A






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