The alignment goal "Delivery of I&T services in line with business requirements" is organized into which IT balanced scorecard (BSC) dimension?
Answer(s): A
The alignment goal "Delivery of I&T services in line with business requirements" is organized into the customer dimension of the IT balanced scorecard (BSC). The IT BSC is a strategic performance management tool that helps enterprises to translate their IT vision and strategy into operational objectives and measures. The IT BSC consists of four dimensions: customer, financial, internal, and learning and growth. The customer dimension focuses on how well IT meets the needs and expectations of its customers and stakeholders. Delivery of I&T services in line with business requirements is one of the 17 generic alignment goals defined by COBIT that supports the customer dimension.12
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System
Which of the following management objectives is related to optimization of system performance?
Answer(s): B
The management objective related to optimization of system performance is managed availability and capacity. A management objective is a desired outcome of the management processes for information and technology. Managed availability and capacity is one of the 40 management objectives defined by COBIT that describes how to ensure that I&T services are delivered at agreed levels, as well as optimized for current and future needs.14
COBIT 2019 Framework:Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
Which of the following is MOST important to providing trust in operations, confidence in the achievement of enterprise objectives, and an adequate understanding of residual risk?
Answer(s): C
A managed system of internal controls is most important to providing trust in operations, confidence in the achievement of enterprise objectives, and an adequate understanding of residual risk. A system of internal controls is a set of policies, procedures, practices, tools, techniques, etc., that are designed to provide reasonable assurance that an enterprise will achieve its objectives, prevent or detect errors or fraud, comply with laws and regulations, safeguard assets, etc. A managed system of internal controls means that the system is regularly monitored, evaluated, updated, and improved to ensure its effectiveness and efficiency.15
Which of the following BEST describes the "managed innovation" management objective of the COBIT core model?
The "managed innovation" management objective of the COBIT core model best describes the outcome of achieving competitive advantage, improving customer experience and improving operational effectiveness. A management objective is a desired outcome of the management processes for information and technology. Managed innovation is one of the 40 management objectives defined by COBIT that describes how to identify, prioritize, and execute innovation initiatives that support the enterprise strategy and objectives. Achieving competitive advantage, improving customer experience and improving operational effectiveness are some of the benefits of managed innovation.12
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
Which of the following is CRITICAL to ensuring I&T-related decisions are aligned with the enterprise's strategies and objectives?
The oversight of technology and innovation processes by the board is critical to ensuring I&T-related decisions are aligned with the enterprise's strategies and objectives. The board is the highest governing body of the enterprise that provides direction, oversight, and accountability for the enterprise's performance. Technology and innovation processes are the activities that enable the enterprise to leverage information and technology to create value, achieve strategic goals, and respond to changing business needs. The oversight of technology and innovation processes by the board ensures that I&T-related decisions are consistent with the enterprise's vision, mission, values, policies, and risk appetite.13
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