QUESTION: 37

Which one of the following is a valid user requirement for Gamma Airlines website?

Most users who frequently book flights on Gamma Airlines website must be satisfied with the website
Gamma Airlines website must be effective, efficient and satisfactory to use
Users must be able to book a flight within a reasonable time
If a user books a flight that costs more than £2,000, the website must send a confirmation code to the user's mobile phone; the reservation must not be accepted before the user has entered the correct confirmation code on the website
Gamma Airlines website must be at least as efficient as the websites of the two most important competitors, Alpha Airlines and Beta Airlines
Users must be able to select the payment methods they used for previous reservations

Answer(s): F

Explanation:

A requirement for use that provides the basis for design and evaluation of an interactive system to meet identified user needs.
Notes:
1. User requirements are derived from user needs.
2. A user requirement can be a qualitative user requirement or a quantitative user requirement.
3. Both qualitative and quantitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.
While qualitative user requirements address the way in which the interactive system is used to arrive at a user goal,

quantitative user requirements set measurable goals for usability and user experience.

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QUESTION: 38

Which two of the following relate to the user experience of a train travel website but not to its usability:

Pop-ups regularly appear over the text, leading users to become angry and frustrated
Users frequently mention that they like the layout of the website
If a session times out the user does not find out until they have submitted all of their contact and payment information. They then have to start all over again
The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually
Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets
The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

Answer(s): A,B

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QUESTION: 39

VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.
Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

Interviewee: "Sometimes the opening hours listed for attractions are not up to date" Interviewer:
"We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you"
Interviewee: "It would be nice if the app could show me videos from past music festivals" Interviewer: !iReally? What do you expect from a music festival?"
Interviewee: "I like restaurant reviews but I always read them carefully to find out if they're fake." Interviewer: "Can you explain what you mean by ;fake'?"
Interviewee: "I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design" Interviewer: "Can you give me an example of a museum and a shop that you enjoyed?"
Interviewee: "Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: "Should there be more pictures?"
Interviewee: "I usually prefer quiet restaurants because they allow me to understand what people in my party are saying" Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden" ("Silence") in Copenhagen, which is very quiet indeed"

Answer(s): C,D

Explanation:

During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee

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QUESTION: 40

The options below include some of the activities in a human-centred design process.
Which one of these options lists those activities in the correct order?

Specify the user requirements > Plan the human-centred design process > Evaluate the designs against user requirements
Understand and specify the context of use > Specify the user requirements > Produce design solutions to meet user requirements
Understand and specify the context of use > Evaluate the designs against user requirements > Release the draft prototype
Specify the user requirements > Understand and specify the context of use > Evaluate the designs against user requirements
Plan the human-centred design process > Evaluate the designs against user requirements > Incorporate the organisational requirements
Understand and specify the organisational requirements > Understand the user requirements > Produce design solutions to meet organisational requirements

Answer(s): B

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Free CPUX-F Exam Braindumps (page: 10)

QUESTION: 37

Explanation:

QUESTION: 38

QUESTION: 39

Explanation:

QUESTION: 40