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Free CPUX-F Exam Braindumps
UXQB Certified Professional for Usability and User Experience - Foundation Level Questions 31–35 (page: 8)

Updated On: 9-Feb-2026
Page 8 of 21
PDF with 99 Questions

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

  1. Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying
  2. Users liked the modern look of the website
  3. When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant
  4. All users were able to purchase return tickets from Oxford to London very quickly
  5. Users with limited vision spent a lot of time reading the tiny fonts used on the website
  6. Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Answer(s): A

Explanation:

Satisfaction
The extent to which the user's physical, cognitive and emotional responses that result from the use of an interactive system meet the user's needs and expectations.
Notes:
1. Effectiveness and efficiency may influence satisfaction. For example, low effectiveness or low efficiency may lead to low satisfaction. Satisfaction may influence effectiveness and efficiency. For example, frustration may cause users to quit a task, which influences effectiveness.
2. Satisfaction is often measured using a questionnaire. See the examples in the definition of questionnaire.
3. The difference between satisfaction and user experience is that satisfaction results from use, while user experience results from discovering, adopting and using the interactive system, through to final use and recollections of use. In addition, user experience can be influenced by more than just use, for example brand image, price and opinion of others, but it is still related to actual or imagined use.



Which one of the following best describes the purpose of a storyboard?

  1. To provide a very early tangible basis for discussions about what the future interactive system could be like for the user, before prototypes are constructed
  2. To obtain a deep understanding of the context of use, user needs and user requirements
  3. To identify where encounters between the user and the interactive system happen
  4. To guide usability test participants who get stuck during a usability test
  5. To communicate important information about users gathered during observation and interviews to interested stakeholders in a popular and efficient way
  6. To gather information about users, goals, tasks, resources and environments - that is, how things are currently done

Answer(s): A



11. Your colleague, Debbie, is planning interviews with users of a restaurant review website. Debbie shows you the interview questions she has written so far and asks you to comment on them.
Which two of Debbie's interview questions are leading?

  1. "Do you like the amazing colours on the website?"
  2. "What do you think of the instructions on the website?"
  3. "Yesterday I interviewed a user who had a great idea. He suggested that reviewers should enter a code printed on their bill before they were allowed to enter a review; this would ensure that only people who had actually visited the restaurant submitted reviews.
    What do you think of this idea?"
  4. "Have you ever visited London? If so, please tell me about some of your favourite places in London and some of the restaurants you have visited"
  5. "Have you ever used a restaurant review website before?"
  6. ''Do you have any suggestions for how this website should be financed?"

Answer(s): A,C



Choose the correct order for the human-centred design activities:
1. Design solution meets user requirements
2. Specify the user requirements
3. Analysis: Understand and specify the context of use
4. Evaluate the design and organisational requirements
5. Produce design solutions to meet user requirements
6. Plan the human-centred design process
7. Design solution meets user requirements

  1. 1. 3. 2. 6. 5. 4. 7 or repeat
  2. 6. 3. 2. 1. 5. 4. 7 or repeat
  3. 6. 2. 3. 1. 5. 4. 7 or repeat
  4. 6. 3. 2. 1. 4. 5. 7 or repeat
  5. 6. 3. 2. 5. 4. 7. 2 or repeat
  6. 6. 3.2.4.5. 1.7 or repeat

Answer(s): B



Which two of the following statements about user needs and user requirements are correct?

  1. User needs is another name for user requirements; the two are essentially the same
  2. User requirements serve as a helpful intermediate step in the transformation of the context of use information into user needs
  3. User needs serve as a helpful intermediate step in the transformation of the context of use information into user requirements
  4. User requirements are derived from user needs
  5. User needs are derived from user requirements
  6. User needs and user requirements have no relationship with each other

Answer(s): C,D



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