QUESTION: 33

11. Your colleague, Debbie, is planning interviews with users of a restaurant review website. Debbie shows you the interview questions she has written so far and asks you to comment on them.
Which two of Debbie's interview questions are leading?

"Do you like the amazing colours on the website?"
"What do you think of the instructions on the website?"
"Yesterday I interviewed a user who had a great idea. He suggested that reviewers should enter a code printed on their bill before they were allowed to enter a review; this would ensure that only people who had actually visited the restaurant submitted reviews.
What do you think of this idea?"
"Have you ever visited London? If so, please tell me about some of your favourite places in London and some of the restaurants you have visited"
"Have you ever used a restaurant review website before?"
''Do you have any suggestions for how this website should be financed?"

Answer(s): A,C

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QUESTION: 34

Choose the correct order for the human-centred design activities:
1. Design solution meets user requirements
2. Specify the user requirements
3. Analysis: Understand and specify the context of use
4. Evaluate the design and organisational requirements
5. Produce design solutions to meet user requirements
6. Plan the human-centred design process
7. Design solution meets user requirements

1. 3. 2. 6. 5. 4. 7 or repeat
6. 3. 2. 1. 5. 4. 7 or repeat
6. 2. 3. 1. 5. 4. 7 or repeat
6. 3. 2. 1. 4. 5. 7 or repeat
6. 3. 2. 5. 4. 7. 2 or repeat
6. 3.2.4.5. 1.7 or repeat

Answer(s): B

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QUESTION: 35

Which two of the following statements about user needs and user requirements are correct?

User needs is another name for user requirements; the two are essentially the same
User requirements serve as a helpful intermediate step in the transformation of the context of use information into user needs
User needs serve as a helpful intermediate step in the transformation of the context of use information into user requirements
User requirements are derived from user needs
User needs are derived from user requirements
User needs and user requirements have no relationship with each other

Answer(s): C,D

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QUESTION: 36

Which one of the following statements does NOT illustrate an important principle for the human- centred design of a new e-commerce website?

"We continue to do usability evaluation until user requirements have been met"
"The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71
"We include users throughout our design process"
"During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website.
Whenever this happened, we gathered feedback on those suggestions from other users"
"We include management throughout our design process and ask them to approve the needs of our users"
''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users"

Answer(s): E

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