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Free ISEB-ITILF Exam Braindumps (page: 23)

Page 23 of 105
PDF with 418 Questions

Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?

  1. The IT Director
  2. The Service Owner
  3. The Customer
  4. The Process Owner

Answer(s): D



If the IT Service Continuity plan had to be invoked during a crisis, what would be the role of the organization’s senior managers?

  1. Progress reporting
  2. Leading the recovery teams
  3. Co-ordinating and directing activities, arbitrating and allocating resources
  4. Executing recovery instructions

Answer(s): C



Which of the following combinations covers all the roles in Service Asset and Configuration Management?

  1. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
  2. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
  3. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
  4. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager

Answer(s): B



RACI is an acronym for four roles.
Which of the following is NOT one of the RACI roles?

  1. consulted
  2. Reliable
  3. informed
  4. accountable

Answer(s): B



Page 23 of 105



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