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Free ISEB-ITILF Exam Braindumps (page: 25)

Page 25 of 105
PDF with 418 Questions

In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?

  1. Setting measurement targets
  2. Taking measurements and recording metrics
  3. Baseline assessments
  4. Service and process improvements

Answer(s): D



Which of the following are NOT operational costs?

  1. Staff
  2. Consultancy
  3. A mainframe purchase
  4. Accommodation rental

Answer(s): C



Which of the following statements is CORRECT?

  1. The CMS is part of the Configuration Management Data Base (CMDB)
  2. The KEDB and the CMS form part of the larger SKMS
  3. The Service Knowledge Management System (SKMS) is part of the CMS
  4. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

Answer(s): B



IT operations management have been asked by a customer to carry out non-standard activity that will cause them to miss an agreed service level target. How should they respond?

  1. they should escalate this decision to service strategy
  2. accept the request as they must support customer business outcomes
  3. make a decision based on balancing stability and responsiveness
  4. refuse the request because they must operate the service to meet the agreed service levels

Answer(s): C



Page 25 of 105



Post your Comments and Discuss ITIL® ISEB-ITILF exam with other Community members:

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Tenmo commented on December 03, 2024
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Evan Couture commented on December 03, 2024
These questions are exactly what you will see on exam day, but they are good study. The exam may have questions covering similar objectives, but you will still need to study the material and perform hands on labs to be fully prepared. I used certmaster learn, infosec labs, pentest+ for dummies, pluralsight, wordwall user(markutree has some useful matching exercises), quizlet, and of course this resource. Hope this helps.
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Ajay Kumar Yadav commented on December 03, 2024
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