QUESTION: 33

Which of the following are Service Desk organizational structures?

1 Local Service Desk
2 Virtual Service Desk
3 IT Help Desk
4 Follow the Sun

1, 3 and4 only
1, 2 and 4 only
1, 2 and 3 only
2, 3 and 4 only

Answer(s): B

Reveal Solution Next Question

Consider the following activities:

1 The analysis of raw data
2 The identification of trends
3 The definition of Service Management processes
4 The implementation of preventive measures

Which of the above should be easier after implementing a good IT Service Management software tool?

All of them
2 and 3
None of them
1, 2 and 4

Answer(s): D

Reveal Solution Next Question

QUESTION: 33

"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?

Markets and Customers
Functions and Processes
People, products and technology
Applications and Infrastructure

Answer(s): B

Reveal Solution Next Question

QUESTION: 33

Which of the following BEST describes a service request?

anything that the customer wants and is prepared to pay for
any request for change that is low risk and can be approved by the change manager without a CAB meeting
A request from a user for information or advice or for a standard change
any request or demand that is entered by a user via a self-help web-based interface

Answer(s): C

Reveal Solution Next Question

Free ISEB-ITILF Exam Braindumps (page: 33)

QUESTION: 33

QUESTION: 33

QUESTION: 33

QUESTION: 33