Free ISEB-ITILF Exam Braindumps (page: 34)

Page 34 of 105

Which of the following statements is CORRECT?

  1. Process owners and service owners are not required within the same organization
  2. Service owners are as important to service management as process owners
  3. Process owners are more important to service management than service owners
  4. Service owners are more important to service management than process owners

Answer(s): B



The CMDB:

  1. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24
  2. Is updated by Configuration Management staff at the end of each working day
  3. Holds information that will be useful to the majority of IT Service Management processes
  4. Must be verified for accuracy monthly with trend reports on errors distributed to management quarterly

Answer(s): C



Which of the following is NOT a valid objective of Request Fulfillment?

  1. To provide a channel for users to request and receive standard services
  2. To update the Service Catalogue with services that may be requested through the Service Desk
  3. To provide information to users about what services are available and how to request them
  4. To source and deliver the components of standard services that have been requested

Answer(s): B



The MAIN purpose of the service portfolio is to describe services in terms of?

  1. business value
  2. IT assets
  3. service level requirements
  4. functionality

Answer(s): A



Page 34 of 105



Post your Comments and Discuss ITIL® ISEB-ITILF exam with other Community members:

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question 3 the correct answer is EDISCOVERY and not customer lockbox
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