QUESTION: 50

Which of the following does the Availability Management process include?

1 Ensuring services are able to meet availability targets
2 Monitoring and reporting actual availability
3 Improvement activities, to ensure that services continue to meet or exceed their availability goals

1 and 2 only
1 and 3 only
All of the other alternatives apply.
1 only

Answer(s): C

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QUESTION: 50

Which process is responsible for frequently occurring changes where risk and cost are low?

Access management
Request Fulfillment
Release and Deployment Management
Incident Management

Answer(s): B

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QUESTION: 50

One organization provides and manages an entire business or function for another organization. This is known as:

business process outsourcing
business function outsourcing
business process management
knowledge process outsourcing

Answer(s): A

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QUESTION: 51

Hierarchic escalation is best described as?

Notifying more senior levels of management about an Incident
Passing an Incident to people with a greater level of technical skill
Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
Failing to meet the Incident resolution times specified in a Service Level Agreement

Answer(s): A

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Free ISEB-ITILF Exam Braindumps (page: 48)

QUESTION: 50

QUESTION: 50

QUESTION: 50

QUESTION: 51