QUESTION: 52

A single release unit, or a structured set of release units can be defined within:

a request model
the release package
the RACI model
the plan, do, check, act (PDCA) cycle

Answer(s): B

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QUESTION: 53

Where would you expect incident resolution targets to be documented?

A Request for Change (RFC)
A Service Level Agreement (SLA)
A Service Description
The Service Portfolio

Answer(s): B

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QUESTION: 53

Which of the following statements is CORRECT for every process?

1) It delivers its primary results to a customer or stakeholder
2) It defines activities that are executed by a single function

2 only
1 only
Neither of the above
Both of the above

Answer(s): B

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QUESTION: 53

The ITIL CORE publications are structured around the service lifecycle.
Which of the following statements about ITIL complementary guidance is CORRECT?

it consists of five publications
it provides guidance to specific industry sectors and types of organization
it is also structured around the service lifecycle
It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000

Answer(s): B

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Free ISEB-ITILF Exam Braindumps (page: 50)

QUESTION: 52

QUESTION: 53

QUESTION: 53

QUESTION: 53