QUESTION: 7

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

Incident Management
Service Asset and Configuration Management
Service Level Management
Change Management

Answer(s): B

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QUESTION: 7

Possible problems with Change Management include:

Greater ability to absorb a large volume of change
Increased visibility and communication of changes
Lack of ownership of impacted services
Better alignment of IT services to actual business needs

Answer(s): C

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QUESTION: 7

Which of the following statements is INCORRECT?

The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
The SKMS is part of the Configuration Management System (CMS)
The SKMS can include data on the performance of the organization
The SKMS can include user skill levels

Answer(s): B

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QUESTION: 7

Which process is responsible for recording the current details, status, interfaces and dependencies of all the services that are being run or being prepared to run in the live environment?

service level management
service catalogue management
demand management
service transition

Answer(s): B

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Free ISEB-ITILF Exam Braindumps (page: 7)

QUESTION: 7

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