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Free ISEB-ITILF Exam Braindumps (page: 8)

Page 8 of 105
PDF with 418 Questions

Which of the following is the BEST definition of an Event?

  1. The unknown cause of one or more Incidents
  2. Any detectable or discernable occurrence that has significance for the management of the IT infrastructure
  3. Reducing or eliminating the cause of an Incident or Problem
  4. An unplanned interruption to an IT service

Answer(s): B



Which of these is/are TRUE?
1 Functional escalation is an essential part of the Incident Management process
2 All calls to the Service Desk should be treated as incidents
3 Service Requests can be handled by Service Desk Staff

  1. 1 and 3
  2. All three of them
  3. Only 1
  4. 1 and 2

Answer(s): A



Service Assets are used to create value.
Which of the following are the MAJOR types of Service Asset?

  1. Services and Infrastructure
  2. Applications and Infrastructure
  3. Resources and Capabilities
  4. Utility and Warranty

Answer(s): C



Which of the following is NOT a function?

  1. Technical Management
  2. Incident Management
  3. Service Desk
  4. Application Management

Answer(s): B



Page 8 of 105



Post your Comments and Discuss ITIL® ISEB-ITILF exam with other Community members:

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