QUESTION: 37

Which of the following is one of the PRIMARY objectives of Service Strategy?

To provide detailed specifications for the design of IT services
To underscore the importance of services in the global economy
To transform Service Management into a strategic asset
To design and build processes that will meet business needs

Answer(s): C

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QUESTION: 38

Which process is responsible for low risk, frequently occurring, low cost changes?

Demand Management
Incident Management
Release and Deployment Management
Request Fulfilment

Answer(s): D

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QUESTION: 39

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

Service Level Management
Service Catalogue Management
Demand Management
Service Transition

Answer(s): B

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QUESTION: 40

What is the BEST description of the purpose of Service Operation?

To decide how IT will engage with suppliers during the Service Management Lifecycle
To proactively prevent all outages to IT Services
To design and build processes that will meet business needs
To deliver and manage IT Services at agreed levels to business users and customer

Answer(s): D

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Free ISEB-ITILV3F Exam Braindumps (page: 11)

QUESTION: 37

QUESTION: 38

QUESTION: 39

QUESTION: 40