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Free ISEB-ITILV3F Exam Braindumps
ITIL Foundation Certificate in IT Service Management Questions 36–40 (page: 9)

Updated On: 10-Feb-2026
Page 9 of 34
PDF with 162 Questions

Which of the following is NOT the responsibility of the Service Catalogue Manager?

  1. Ensuring that information in the Service Catalogue is accurate
  2. Ensuring that information within the Service Pipeline is accurate
  3. Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
  4. Ensuring that all operational services are recorded in the Service Catalogue

Answer(s): B



Which of the following is one of the PRIMARY objectives of Service Strategy?

  1. To provide detailed specifications for the design of IT services
  2. To underscore the importance of services in the global economy
  3. To transform Service Management into a strategic asset
  4. To design and build processes that will meet business needs

Answer(s): C



Which process is responsible for low risk, frequently occurring, low cost changes?

  1. Demand Management
  2. Incident Management
  3. Release and Deployment Management
  4. Request Fulfilment

Answer(s): D



Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

  1. Service Level Management
  2. Service Catalogue Management
  3. Demand Management
  4. Service Transition

Answer(s): B



What is the BEST description of the purpose of Service Operation?

  1. To decide how IT will engage with suppliers during the Service Management Lifecycle
  2. To proactively prevent all outages to IT Services
  3. To design and build processes that will meet business needs
  4. To deliver and manage IT Services at agreed levels to business users and customer

Answer(s): D



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